Complaints procedure

Rachel Evans is a consultant solicitor practising through Setfords Solicitors Limited, which is authorised and regulated by the Solicitors Regulation Authority (SRA).

Raising a complaint

If you are unhappy with the service you have received, please raise your concerns with Setfords Solicitors Limited in the first instance. Details of their complaints procedure are available on request or can be found on their website.

The Legal Ombudsman

If you are not satisfied with the response from Setfords Solicitors Limited, you may be able to refer your complaint to the Legal Ombudsman, which is an independent complaints body. There is no charge for this service.

Legal Ombudsman
PO Box 6167
Slough
SL1 0EH

Telephone: 0300 555 0333

Time limits

Please note that complaints must ordinarily be made within one year of the act or omission, or within one year of when you should reasonably have known there were grounds for complaint.